Episodes

6 episodes in this season

Ann Summers

45 min

Southern Fried Chicken

45 min

Kim Hamilton, The Blue Cross

45 min

Isuzu Trucks UK

45 min

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Kevin McCullough, npower

45 min

Martyn Birks, Poundworld

45 min

Undercover Boss

TV Series

200945m6.7

Reality

Now playing

Kevin McCullough, npower

Season 3 · Episode 5 · Aug 2, 2011

Chief Operating Officer Kevin McCullough goes undercover at npower, one of the UK's top utility companies. Npower is capable of generating up to 15% of the UK's power at any one time. But earlier this year, Which? magazine reported that just 27% of the company's customers said they were satisfied with the service. Kevin McCullough is responsible for over 8000 npower employees. A local lad done good, 45-year-old Kevin grew up in Yorkshire and started his career in 1984, shovelling coal at the plant. After all the bad press, Kevin admits that because `the company made me everything that I am today, when people criticise the hard work our employees put in - it hurts.' Undercover Kevin sees for himself what his employees have to put up with, working a spell on the busy customer service team. There's a mountain to climb to gain back the respect of customers and staff; will Kevin's spell undercover go any way to turning the business around?

More details

Undercover Boss

TV Series

200945m6.7

Reality

Now playing

Kevin McCullough, npower

Season 3 · Episode 5 · Aug 2, 2011

More details