Episodes

6 episodes in this season

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DHL

45 min

Securitas

45 min

Hyundai

45 min

Southwark Council

45 min

Biffa Bins

45 min

Quicksilver

45 min

Undercover Boss

TV Series

200945m6.7

Reality

Now playing

DHL

Season 5 · Episode 1 · Jul 1, 2013

Chief Executive Phil Couchman heads back to the frontline to work alongside his staff. Terrified of losing even a single customer to the competition, Phil aims to find out if workers are delivering the top notch service he expects. In the three years since Phil became boss, he's seen DHL's turnover reach a massive 800 million pounds. But rapid expansion brings its own problems. When the CEO goes undercover he discovers a stretched workforce and customer service staff who are tied up in red tape. Phil is moved by a courier who supports his family in Brazil but has no job security, another whose job is stretching his body to breaking point, and finally by couriers being paid unfairly. Phil is forced to consider whether DHL have more to worry about than just their customers.

7.0episode rating

More details

Undercover Boss

TV Series

200945m6.7

Reality

Now playing

DHL

Season 5 · Episode 1 · Jul 1, 2013

7.0episode rating

More details